Refund policy

Easy Returns with Tilted Lotus:

14-Day Return Policy: You have 14 days after receiving your item to request a return.

Eligibility Criteria: To qualify for a return, ensure your item is unworn, unused, with tags, and in its original packaging. Keep your receipt or proof of purchase.

Initiate Your Return: Start the return process by reaching us at hello@tiltedlotus.com.

Accepted Return Process: Upon acceptance, you'll receive a return shipping label and clear instructions on how and where to send your package. Items sent without prior return authorization won't be accepted.

Questions? For any return inquiries, don't hesitate to connect with us at hello@tiltedlotus.com.

Addressing Damages and Issues:

Inspect your order upon arrival and notify us within 3 days of delivery if you encounter defects, damages, or incorrect items. We're here to promptly assess and rectify the situation.

Exceptions / Non-Returnable / Non-Refundable Items:

Please note that custom orders, preorders, sale items, gift cards, and international orders are non-returnable/refundable.

Exchanges Made Simple:

For exchanges, the quickest route is to first return the item. Once your return is approved, you can make a separate purchase for the new item you desire.

Refund Process:

1. Return Review: We'll inform you once we've received and inspected your return.
2. Refund Decision: Upon assessment, we'll notify you whether the refund has been approved.
3. Automatic Refund: If approved, expect an automatic refund within 10 business days to your original payment method.

Please remember that your bank or credit card company might require additional time to process and post the refund. If more than 15 business days have passed since your return was approved, feel free to contact us at hello@tiltedlotus.com.